Jobs Remote Work

Customer Support Moderator Job Remote Contract At ONLINE MODERATION

Customer Support Moderator Job Remote Contract


Are you seeking a career as part of a dynamic team, looking out for clients’ best interests, and playing an impactful role in day to day operations of a company? We want to hear from you!

In this position, you will put your genuine people skills to use! You will help our clients stay on top of their social presence by monitoring incoming social media feeds, answering customer queries and handling social media public relations crisis in real time!  

This position is ideal for someone who thrives in an evolving and changing environment.

Responsibilities and Duties:

  • Work with other moderators to respond to a variety of clients’ customer support questions       
  •  Monitor and ensure that questions from the customers are addressed within an agreed time frame        
  • Foster and grow a healthy and helpful team environment        
  • Prioritize, create, integrate and share necessary documentation for internal team members       
  • Attend team meetings (remotely) when necessary and monitor incoming emails, responding within an agreed time frame        
  • Strive to achieve goals and pre-set SLAs for clients        
  • Become familiar with social media platforms and administrative tools        
  • Track shift activities and report shift activities to team leaders

Qualifications and Skills

  • Minimum 2-5 years relevant experience        
  • Social media skills:        
  • Sprinklr        
  • Hootsuite        
  • Social Studio        
  • Facebook and Facebook groups        
  • Twitter        
  • LinkedIn        
  • Communicative with excellent written and verbal communication skills        
  • Diplomatic and tactful, and ability to work with the public representing a neutral POV.        
  • Willing to undergo security background check        
  • Bachelor’s degree preferred

Online Moderation offers customer service and social media moderation to clients 24/7. 

If you are interested in this contractor position, please reply with your desired hourly rate, references, and your shift preferences.

Please submit your resume to

Our Social Media Moderators

Our global team of experienced moderators have been with us, on average for over 8 years.

They address your specific needs and schedule requirements, providing around the clock moderation, 365 days a year, and in multiple languages—including English, German, French, Spanish, Japanese, and many others.







By Nkiruka Iwu

My full name is Nkiruka Rosemary Iwu. I am from Nigeria. I am the Founder and Pioneer of this blog. I have a Master's degree in Public and International Affairs and a Certificate in Remote Working from the University of Leeds, United Kingdom and The Institute of Coding. I also own the company called Pinky's Research and Learning Services - An educational, writing and research company. I have about Eight (8) years experience in remote working. My desire is to see that everyone achieves their career aspirations in life even with little resources, this is my main goal of setting up this blog - to help everyone with awesome opportunities to achieve their life dreams. Thank you for reading through my wonderful blog.

23 replies on “Customer Support Moderator Job Remote Contract At ONLINE MODERATION”

The reply to hourly rates, references and shift preferences is to be done via this comment section? Or in the resume?

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