NEMESIS is a vibrant Igaming platform centered on esports and e-games. The company was launched in 2018 with the drive to be of service to the youngest generation of casual players and those enthusiastic about video games from all around the world.
Are you seeking a career as part of a dynamic team, looking out for clients’ best interests, and playing an impactful role in day to day operations of a company? We want to hear from you!
In this position, you will put your genuine people skills to use! You will help our clients stay on top of their social presence by monitoring incoming social media feeds, answering customer queries and handling social media public relations crisis in real time!
This position is ideal for someone who thrives in an evolving and changing environment.
Responsibilities and Duties:
Work with other moderators to respond to a variety of clients’ customer support questions
Monitor and ensure that questions from the customers are addressed within an agreed time frame
Foster and grow a healthy and helpful team environment
Prioritize, create, integrate and share necessary documentation for internal team members
Attend team meetings (remotely) when necessary and monitor incoming emails, responding within an agreed time frame
Strive to achieve goals and pre-set SLAs for clients
Become familiar with social media platforms and administrative tools
Track shift activities and report shift activities to team leaders
Qualifications and Skills
Minimum 2-5 years relevant experience
Social media skills:
Sprinklr
Hootsuite
Social Studio
Facebook and Facebook groups
Twitter
LinkedIn
Communicative with excellent written and verbal communication skills
Diplomatic and tactful, and ability to work with the public representing a neutral POV.
Willing to undergo security background check
Bachelor’s degree preferred
Online Moderation offers customer service and social media moderation to clients 24/7.
If you are interested in this contractor position, please reply with your desired hourly rate, references, and your shift preferences.
Please submit your resume to jobs@onlinemoderation.com
Our Social Media Moderators
Our global team of experienced moderators have been with us, on average for over 8 years.
They address your specific needs and schedule requirements, providing around the clock moderation, 365 days a year, and in multiple languages—including English, German, French, Spanish, Japanese, and many others.
